Return Policy

Product Representation
The product matches its name and description accurately. The images are for illustrative purposes only and provide an approximate representation of the product.

Return Eligibility 

We have a 14-day return policy, meaning you have 14 days from the date of receiving your order to request a return.

To be eligible for a return:

• The item must be unused, unopened, and in the same condition that you received it.
• It must be in its original packaging with all tags intact.

Damaged Items or Order Issues

• If your order is missing any items or contains any damaged or invalid items, you must notify us within 24 hours of delivery.
  Any reports made after 24 hours will not be accepted, and we will consider the order as complete and approved.

Return Process

To start a return, contact us through our WhatsApp +201001310193
Request our shipping agent to collect the item from you for return. However, please note that:

Elpresso will not be held liable for any damage, loss, or issues that occur during delivery.
All shipping fees for this return will be at your expense.
By proceeding with this option, you acknowledge and accept full responsibility for the item until it reaches us in its original condition

If the return is due to a change of mind or without a valid reason, original shipping fees will be deducted from your refund